Clear about the information you share.

Scope

This policy applies to personal information handled by Crestalon Construction Group Ltd. through crestalon.ca, project enquiry forms, quote requests, email communication, and related customer interactions.

It does not govern websites or services operated independently by other organizations, even when this website links to them.

Information we collect

Depending on how you interact with Crestalon, we may collect:

• your name, telephone number, and email address;
• project location, property or room details, preferred timing, budget context, and requested services;
• messages, measurements, photographs, drawings, and plans you choose to submit;
• records of correspondence and project discussions;
• basic technical information such as IP address, browser, device type, referring page, pages visited, and security logs; and
• analytics or advertising identifiers when those tools are enabled in accordance with the choices presented on the website.

Please avoid submitting sensitive personal information or images unrelated to the project.

How we use information

We use personal information to:

• respond to questions and quote requests;
• understand project scope, location, timing, and suitability;
• arrange site conversations, estimates, and project communication;
• send acknowledgement and follow-up messages;
• operate, secure, troubleshoot, and improve the website and enquiry systems;
• measure website and advertising performance when enabled; and
• maintain records and comply with legal obligations.

We do not sell or rent personal information.

Consent and your choices

By submitting an enquiry, you authorize Crestalon to use the information for the purposes described at the point of collection and in this policy. You may withdraw consent for optional uses by contacting us, subject to legal or contractual restrictions and reasonable notice.

You can decline optional analytics or advertising storage through the privacy controls provided on the website. Disabling optional measurement does not prevent you from browsing the site or submitting an enquiry.

Service providers and disclosure

Crestalon uses service providers to operate the website and communications. These may include Google Firebase for hosting, server functions, database records, and file storage; Namecheap Private Email for email delivery; and Google Analytics, Google Tag Manager, and Google Ads for consented measurement and advertising.

Providers receive only the access reasonably needed to perform their services. Information may be processed or stored outside British Columbia or Canada and may be subject to the laws of those jurisdictions.

We may also disclose information when required by law, to protect rights or security, or as part of a legitimate business transaction subject to appropriate safeguards.

Project photos and plans

Quote requests may include photographs or plans. These files are used to understand the proposed work and support follow-up discussions. Upload only files you have the right to share, and avoid including faces, identification documents, financial information, access codes, or other unnecessary personal details.

Submitted project files are not used as public portfolio material without separate permission.

Cookies and measurement

The website may use essential storage for security and form operation. If optional Google Analytics or Google Ads measurement is enabled, cookies or similar identifiers may help measure visits, interactions, lead activity, and advertising performance.

Optional analytics and advertising controls are managed through the choices presented on the website and your browser settings. Crestalon does not send form names, email addresses, telephone numbers, messages, or uploaded files to analytics or advertising platforms as event data.

Storage, safeguards, and retention

Crestalon uses reasonable administrative and technical measures intended to protect information against unauthorized access, use, loss, or disclosure. No online system can be guaranteed completely secure.

Information is retained only as long as reasonably necessary for the enquiry, project relationship, business administration, security, dispute resolution, and legal requirements. When it is no longer required, it is deleted, anonymized, or securely disposed of.

Access, correction, and questions

You may request access to personal information Crestalon holds about you or ask that inaccurate information be corrected. We may need to verify your identity before responding and may be unable to provide information where an exception under applicable law applies.

You can also ask a question, raise a concern, or request deletion of information that is no longer required, subject to applicable recordkeeping obligations.

Contact and policy updates

Privacy enquiries can be sent to Crestalon Construction Group Ltd. at info@crestalon.ca or by telephone at 778 877-5428.

This policy may be updated when practices, service providers, or legal requirements change. The current version and revision date will remain available on this page.